Support Channels

  • 1 hour ticket response time
  • A 60 minutes Ticket Resolution Warranty

  • Each ticket that you send to the technical assistance staff will be responded to within about one hour. The basic issues shall be answered right away. However, if the help inquiry you have posted requires help from a qualified admin technician, we are going to forward the ticket to him and will notify you about the postponement.

  • Top quality support service
  • Professional Client Help Service

  • We will offer you 24/7 tech help and support by using a ultra–fast ticketing application included in your Control Panel. You can easily contact us all the time about any of the apps that come pre–configured on the virtual server, this includes the selected Linux distribution, the server admin panel and our in–house produced Web Site Control Panel.

  • Intuitive help center
  • An Educational Help Zone

  • Each part of the Web Site Control Panel that comes cost–free with your VPS offers you an included articles base. You’ll find a variety of in–depth how–to articles and a variety of step by step video training materials that present all the common site control duties. You can start using them by hitting the Help or Video control keys in the right part of each Control Panel section.