1 hour ticket response
We are focused on delivering a quick and adequate reply to each technical support ticket posted by a user. Our skillful client service team members will review your request and will think of the most efficient solution. We offer a 1–hour response time guarantee for all technical support tickets. Actually, the average client support ticket response time has proved to be 20 minutes.
A Top–Notch Support Service
We have a team of web hosting support professionals who are prepared to respond to all your inquiries whenever you need support. The vast majority of our client support team representatives have several years of experience in the shared hosting industry, which suggests that you can always rely on prompt and in–depth answers to your problems.
A User–Friendly Help Center Section
Incorporated into the Web Site Control Panel is an intuitive Help Center, which features various information sources. You can browse through a routinely updated knowledgebase offering web hosting account management articles and web site management articles, watch the instructional video tutorials or take a glimpse at the F.A.Q. library.