Technical Support Channels
A One–Hour Response Time Guarantee
Every assistance request you send to us will be dealt with within maximum 1 hour. In case your support ticket or email requires additional assistance from an admin, we will forward it and leave a comment to inform you that your matter is being examined. If you order the Managed Services package, all of the tasks included there will be performed at a time of your preference.
A Top–Quality Customer Care Service
If you need any assistance working with our Web Site Control Panel or with any of the apps that we’ve installed on the dedicated server on your behalf, do touch base with the technical support staff at any moment via the ticketing system. Also, in case you need help administering your dedicated server, you can make use of the Managed Services package, that includes OS updates on a weekly basis, problem troubleshooting and installation procedures, server monitoring and rebooting services, backup hard drive storage space, etc.
An Easy–to–Navigate Help Section
We have provided the Web Site Control Panel with an in–depth knowledgebase, which includes comprehensive explanations of all its features and functions. Besides, we have made detailed video tutorials that will further reveal to you how to perform a particular task or solve a typically encountered issue. All the how–to articles and the video tutorials are easily accessible from each section of the Web Site Control Panel via the Help and Videos buttons located in the upper right corner.