A 99.9% Server Uptime
Our shared hosting platform is based on a solid, top–of–the–line hardware architecture and a significantly tweaked version of Linux. That is why, irrespective of what your web site is, or how many website visitors you have, or even in case there is a DoS attack, our web hosting servers will remain up and running and your web sites will remain accessible online.
Our shared hosting packages offer a 99.9% server uptime guarantee. And irrespective of which datacenter you select, our uptime guarantee remains the same.
A 99.9% Network Uptime
Aside from our cloud hosting platform, we’ve also built our very own internal network in all our datacenters. Everything is based on top–class hardware supplied by Juniper. Also, on every single router, we’ve put a firewall with an advanced algorithm with the intention to sift all dubious requests.
As a result, in all our datacenters – in our US datacenter, in our UK datacenter, in our FI datacenter, in our Eastern Europe datacenter as well as in our AU datacenter, you will enjoy a 99.9% network uptime guarantee. And this uptime guarantee is valid for all hosting packages in every datacenter.
A 30–Day Money–Back Guarantee
Our company offers a 30–day money–back guarantee with all our cloud hosting packages. If you are disappointed with our services, or if you think that they are inadequate, or if you decide that you require a VPS servers rather than a cloud hosting account – you will receive your money back, no questions asked.
All domain name registrations are non–refundable, but you’ll continue to have full control over your domain names even if you terminate your hosting account with us.
24/7 Technical Support
When you operate a hosting firm, your support engineers are of supreme importance. That is why we’ve carefully chosen a very competent group of customer service technicians, each with several years of experience behind his back. With their help, our company offers 24x7 support with each of our web hosting services.
And not just that, our company offers a 1–hour response time guarantee. All customer service requests are answered within 60 minutes and our average support ticket response time is just 20 minutes!