24/7 Customer Support
Why is the availability of a competent customer support service vital on today?s Internet hosting market? Which are the regular customer support channels?
The support that you can get from your shared hosting provider is very important, no matter if you have pre-sales questions and you aren't a customer yet, or you've got some technical issue with an active account. Timely and accurate info regarding a question or a problem can save you a lot of time and efforts, not mentioning that this can often be an indicator that you're ordering from a genuine website hosting provider and not from some reseller. When you obtain a hosting account from a company that does not own its servers and it can't access them immediately, it's quite possible that you'll wait for a day or two in order to receive a response to any kind of question, thus your web sites may stay offline for quite a while. In comparison, a supplier that provides numerous ways of communication and has a technical support staff that is available at any time will assist you to right away and help you decrease or completely avoid any kind of downtime and prospective losses.
24/7 Customer Support in Shared Hosting
We acknowledge the significance of receiving assistance right away, so our shared hosting
services come with 24/7 support plus several ways of communication. In case you don't have an account yet, you can easily call us or use our live chat and speak with a live agent, so that you can inquire about our services or check if our servers meet the system requirements for your web sites. In this way, you will not end up buying a service which you can't use. If you already have your account with us, you can also open a support ticket from your Hepsia hosting Control Panel in the event that the issue is entirely technical or it requires more analysis. In contrast to the majority of providers that you can find today, we reply to all of the tickets within an hour, so you won't have to wait for a whole day. Our support services can be accessed day and night, even during public holidays.
24/7 Customer Support in Semi-dedicated Servers
Whatever the semi-dedicated server
that you choose, you are able to take full advantage of our 24/7 tech support services even on official holidays. All of your sites will be available constantly and so will we. With many different contact options, you are able to pick the easiest method to get in touch with us and find out about our services in case you don't have an account yet, or get support in case you are already one of our customers. You will be able to give us a call, have a chat with a live agent, send an email message or open a support ticket from the Help section of your Hepsia website hosting Control Panel. The previous two options come with a one-hour answer time warranty, though it rarely takes over 20 min to receive assistance irrespective of the nature of the problem. Using our customer and tech support services, we will be available for you when you need us, not several days after that.
24/7 Customer Support in VPS Servers
Each VPS server
plan that we offer includes 24/7 customer and tech support, so in case you experience any trouble with the pre-installed software on the machine or you have any kind of pre-sales or basic questions, you can contact us at any moment, even holidays and weekends. For your convenience, we supply different means of communication - telephone support with a couple of local numbers around the world, live chat, emails and a ticketing system, which is accessible from the VPS billing Control Panel. The last two options are more appropriate for time-consuming or more complicated tech issues as it'll be much easier to track what is going on. The maximum guaranteed response time for all of the emails and tickets is one hour, yet it hardly ever takes that long to get help. If you obtain the Managed Services upgrade that we supply, our administrators can also support you with any kind of third-party software difficulties.
24/7 Customer Support in Dedicated Servers
When you purchase a dedicated server
from our company, you'll be able to get in touch with us anytime using different channels and the maximum time that you will need to wait for a response is approximately 1 hour, so you can forget all about waiting an entire day. Our customer and tech support service is available 24/7 regardless of whether it's a weekend or a holiday and we will assist you with anything related to the applications which are pre-installed on the server. To get in touch with us about a tech issue, you'll be able to open a trouble ticket from the Help section of your billing Control Panel or you can send us an email. In case you have any general questions or you would like to find out about our services before you order, you may also use our live chat or you can call one of the local phone numbers that we have in different countries worldwide. If you need assistance with third-party software that you can't set up or run effectively, you will be able to add the Managed Services upgrade to your current package and our sysadmins will assist you.