In case you have ever had a shared hosting account in the past or you have dealt with any kind of online service, you're probably well aware from your personal experience that for certain things it is better to consult with a live person on the telephone than to exchange support tickets or e-mail messages. If you want to find out more about a specific service before you decide to purchase it or if something small-scale has to be done, for instance, it is easier and faster to get it done in real time. If you have the option to contact representatives over the phone, it's very likely that you're using the services of an actual website hosting provider, not just a reseller. The level of support that you'll get on the phone differs between different companies - from general issues to experienced technical support. Usually the majority of providers supply pre-sales assistance and 1st level telephone support, while more complicated tech issues are handled through electronic mail or tickets.
Phone Support in Shared Hosting
We know that the option to talk with a live representative is rather important, that's why we have three support lines globally (USA, UK and Australia) and you'll be able to contact us on the phone for fourteen hours a day. In case you consider getting one of our shared hosting
, for instance, you have the option to give us a call and find out more about our services before you order to be sure that we meet all system requirements for your sites. Following the purchase, you will be able to get in touch with us about any sales and billing issues you may have, or get any type of general or basic tech information that you need. We've tried to find the optimal balance between phone and ticket support, so for strictly technical issues you will have to use our ticketing system, that will help you monitor the communication together with any new developments in the resolution of the issue.
Phone Support in Semi-dedicated Servers
Every time you need additional info about the semi-dedicated servers
that we provide, you can call some of the three support lines that we have across the globe - in the United States of America, the United Kingdom and Australia. Thus, you're able to check ahead of time if our solutions are appropriate for your websites. In case you're already our client and you own a semi-dedicated account, you'll be able to get in touch with us over the phone for 14 hours every day about any kind of billing or common issues. For entirely technical problems you will need to use our ticketing system so as to contact our tech support since someissues simply need longer time to be solved, still we will help you over the phone with quite a few minor technical issues as well, saving you time and efforts.