Should you ever face a problem with your site and be incapable of tackling it on your own, ask the web hosting provider’s support staff to help you get the site back online. A timely resolution would be the perfect scenario, but lots of hosting companies reply within twenty four hours and even more, especially if you’re doing business with a hosting reseller. Even if the problem can be easily solved, your site may not function satisfactorily or it may not be reachable whatsoever for an extended time interval, so you may lose prospective customers since it is very unlikely that anybody will eagerly come back to a site that is inoperative. Because of this, you should make certain not only that you can get in touch with your hosting company, but also that they can answer and help you in a well-timed fashion. If a script update doesn’t go as planned or you erase something unintendedly, for instance, the site must be fixed swiftly so as to avoid prolonged unavailability.
One-Hour Response Guarantee in Shared Hosting
Our shared hosting come bundled with a one-hour reply guarantee, which suggests that regardless of what question or issue you may have, we will always be there to lend you a helping hand. In reality, it rarely takes more than half an hour to get a problem fixed or an enquiry answered, and this is valid for both technical and sales matters. Our client support staff reps are available 24/7, even on weekends and public holidays, which suggests that you’ll get instant assistance at all times. We are aware of just how invaluable time can be, so by the time we reply to your support ticket or email, we will have explored the matter and, in case we haven’t discovered a solution, we will give you more information on what you need to do on your end – when the circumstances necessitate this. With our support service, you can be sure that there will be somebody to lend you a hand instantaneously, regardless of what time of day or night it is.
One-Hour Response Guarantee in Semi-dedicated Servers
Our client support staff members will be at your disposal at all times and they’ll respond to any support ticket that you send from our web hosting Control Panel within maximum one hour. The response time is guaranteed regardless of whether you have a generic question connected with your semi-dedicated server or you experience a problem and you won’t have to wait even that long for most issues. Irrespective of what the nature of the issue is or what time of day or night it is, we’ll be there to help you out, as we are available 24 hours a day, 7 days a week to tackle any billing, general or technical issue. In case you get in touch with us about anything that’s within our power, we will sort it out before we get back to you, which means that you will not have to wait around for hours or days while the problem lasts. In case there is something that you have to do on your end, we’ll provide you with the needed info – what workable solutions to try, what actions to take, etc.