Live Chat Support
What exactly are the basic conveniences of the Live Chat service?
A live chat is a real-time method of communication between a website hosting supplier's support team and its clients. It is a very efficient method to get some information about the web hosting services or have some problem resolved as you are talking to a live representative. The benefits of using a real-time chat service rather than calling or opening a ticket are the lower chance of mistakes any time you exchange info like usernames or domain names, the more rapid response time since the communication is real-time plus the fact that you don't have to stay on the chat all the time - you'll be able to do something else while the representative investigates the issue in question. What's more, you'll be able to connect with a live chat room from any computer that's connected to the web, avoiding the telephone charges that you'll need to pay when you're calling to a different country.
Live Chat Support in Shared Hosting
In addition to the telephone and ticket support, we offer live chat support as well. You'll be able to contact us every day, which includes weekends and holidays, and we can give you more info about the shared hosting
that we provide in case you are not a customer yet, or about common and billing questions in case you already have an account. Though for entirely technical issues you have to open a trouble ticket to our technical support, since such issues will need extra time to be resolved, you may still get in touch with us through the live chat for some technical details. For instance, we are able to assist you to set up an email address in your email client or troubleshoot various problems, saving you a long time. Even if our telephone lines are already off for the day, you'll be able to speak to a live person.
Live Chat Support in Semi-dedicated Servers
We provide live chat support that is accessible to all our prospective and active clients. In case you are searching for a new website hosting account, you'll be able to chat in real time to one of our agents and receive more details about our semi-dedicated servers
in order to choose the optimal package for your websites. If you already have an account with us, we will be able to support you in a timely manner with general, billing and first-level techmatters. Although in some cases you'll have to open a ticket as there are issues that can't be resolved through a live chat, we will be able to help you with lots of basic tasks, for example setting up an e-mail account in an email client or forwarding one domain to another. In this way, you'll benefit from quick assistance and you'll save a long time.