There are a number of ways in which you can touch base with the web hosting company whose services you are using, but the one that you will always find irrespective of which company you choose is a ticketing system. It’s the least complicated communication method for many reasons. In the event that no customer support team member is available at the moment and they are all occupied, a telephone call may not be answered, but a ticket will invariably be received. Additionally, you can copy ‘n’ paste large pieces of information without the need to worry about typographical errors, and in case a particular problem requires more time to be solved or a number of responses have to be exchanged, all the information will be in the same location, so each party can always see the steps taken by the other one. The drawback of using tickets to contact your web hosting company is that they’re often separate from the hosting platform, which implies that if you need to provide info or to adhere to directions, you will need to use at least two different accounts and this number may rise in case you want to manage multiple domains. On top of that, many hosting companies reply to tickets after a couple of hours, or even once in every 24 hours, and for you as a client, this simply means wasted time while waiting for a response.