There are a number of ways in which you can touch base with the web hosting company whose services you are using, but the one that you will always find irrespective of which company you choose is a ticketing system. It’s the least complicated communication method for many reasons. In the event that no customer support team member is available at the moment and they are all occupied, a telephone call may not be answered, but a ticket will invariably be received. Additionally, you can copy ‘n’ paste large pieces of information without the need to worry about typographical errors, and in case a particular problem requires more time to be solved or a number of responses have to be exchanged, all the information will be in the same location, so each party can always see the steps taken by the other one. The drawback of using tickets to contact your web hosting company is that they’re often separate from the hosting platform, which implies that if you need to provide info or to adhere to directions, you will need to use at least two different accounts and this number may rise in case you want to manage multiple domains. On top of that, many hosting companies reply to tickets after a couple of hours, or even once in every 24 hours, and for you as a client, this simply means wasted time while waiting for a response.
Integrated Ticketing System in Shared Hosting
With a shared hosting from our company, you’ll never need to sign out of your account. Our ticketing system is integrated into the Hepsia Control Panel, which is used to manage your entire web presence. You can swiftly access any support ticket while you are browsing your website files or tweaking different settings. The ticketing system is being strictly monitored 24/7 by our help desk support staff members and the response time is maximum one hour, but it seldom takes more than twenty minutes to get help. In contrast with certain providers, we do not charge more for using the ticketing system, so you can contact us as often as you need and request information concerning any technical or billing problem. Also, you can read a variety of help articles, which will help you handle the most commonly confronted issues yourself.
Integrated Ticketing System in Semi-dedicated Servers
We believe that it’s far more convenient to manage everything in one single location, so we’ve integrated a ticketing system into the in-house developed Hepsia Control Panel, which is offered with each single semi-dedicated server account. This will permit you to handle the correspondence with our customer service team together with your web files, which goes to say that you will not need to memorize additional log-on credentials for another interface. You will be able to post a new ticket or to track down the status of an old one with less than a couple of mouse clicks while you’re browsing the files hosted in your account. You can also search through older tickets using an intelligent search function or check relevant knowledgebase articles, which provide solutions to commonly confronted obstacles. The inbuilt ticketing system is closely monitored 24x7 with the maximum ticket response time being just one hour, so there will always be someone to help you.